
FREQUENTLY ASKED QUESTIONS
Clear answers first. Project details confirmed next.
These answers reflect current confirmed business principles. Specific terms remain subject to formal quotation and contract.
01What is your MOQ?
MOQ depends on the product, specification and order mix. Share the product or project list for a confirmed answer.
Ordering02What is the lead time?
Lead time is confirmed after drawings, specifications, quantities and approvals are complete. The website does not state an unverified fixed lead time.
Ordering03What payment terms are available?
Payment terms are confirmed in the formal quotation and contract. Contact the team for the applicable terms.
Ordering04Can I request a sample?
Sample availability, cost and delivery depend on the material or product. Include the requested sample in your RFQ.
Product05What can be customized?
Dimensions, layout, board, finish, color, hardware and functional requirements can be reviewed against your project brief.
Product06What drawings should I send?
Floor plans, elevations, CAD/PDF drawings, dimensions, room photos and inspiration images all help. Send what you have; missing details can be identified during review.
Process07Do you provide installation?
Installation support is project- and destination-dependent. It must be confirmed in the quotation; it is not presented as a standard inclusion.
Delivery08How are products packed?
Export packing is planned around product construction and the shipping method. Final packing details are confirmed with the order.
Delivery09Can you coordinate international shipping?
Shipping coordination can be discussed for the destination and order. Exact terms, cost and responsibility are confirmed in the quotation or contract.
Delivery10Is DDP available?
DDP or other delivery terms are not assumed. Availability must be checked for the destination, shipment and current service conditions.
DeliveryYOUR PROJECT STARTS HERE
A clear brief makes the next step easier.
You do not need every answer yet. Start with the product scope and your available drawings or reference images.
Prepare your project enquiry ↗Space & quantity
Room list, product categories and approximate quantities.
Drawings & references
Plans, dimensions, site photos and preferred finishes.
Destination & timing
Delivery location, target date and packing preferences.
