FREQUENTLY ASKED QUESTIONS

Clear answers first. Project details confirmed next.

These answers reflect current confirmed business principles. Specific terms remain subject to formal quotation and contract.

01What is your MOQ?

MOQ depends on the product, specification and order mix. Share the product or project list for a confirmed answer.

Ordering
02What is the lead time?

Lead time is confirmed after drawings, specifications, quantities and approvals are complete. The website does not state an unverified fixed lead time.

Ordering
03What payment terms are available?

Payment terms are confirmed in the formal quotation and contract. Contact the team for the applicable terms.

Ordering
04Can I request a sample?

Sample availability, cost and delivery depend on the material or product. Include the requested sample in your RFQ.

Product
05What can be customized?

Dimensions, layout, board, finish, color, hardware and functional requirements can be reviewed against your project brief.

Product
06What drawings should I send?

Floor plans, elevations, CAD/PDF drawings, dimensions, room photos and inspiration images all help. Send what you have; missing details can be identified during review.

Process
07Do you provide installation?

Installation support is project- and destination-dependent. It must be confirmed in the quotation; it is not presented as a standard inclusion.

Delivery
08How are products packed?

Export packing is planned around product construction and the shipping method. Final packing details are confirmed with the order.

Delivery
09Can you coordinate international shipping?

Shipping coordination can be discussed for the destination and order. Exact terms, cost and responsibility are confirmed in the quotation or contract.

Delivery
10Is DDP available?

DDP or other delivery terms are not assumed. Availability must be checked for the destination, shipment and current service conditions.

Delivery

YOUR PROJECT STARTS HERE

A clear brief makes the next step easier.

You do not need every answer yet. Start with the product scope and your available drawings or reference images.

Prepare your project enquiry
  1. Space & quantity

    Room list, product categories and approximate quantities.

  2. Drawings & references

    Plans, dimensions, site photos and preferred finishes.

  3. Destination & timing

    Delivery location, target date and packing preferences.